Themed “The New Store Experience,” WWD takes a look at transformative innovations, new technologies, the in-store experiences they enable, the benefits retailers and brands receive, and the resources needed to plan and execute a successful strategy.

Topics to include:

  • Converging the digital and physical shopping experiences
  • Tracking and analyzing shopper behavior across visits
  • Leveraging data in store to improve and personalize services
  • Bringing content, context – and community to commerce
  • Using the power of social media to attract and retain consumers


Sample Agenda

7:30 – 8:30 AM // Breakfast
8:30 – 10:30 AM // Session I
10:30 – 11:15 AM // Networking Break
11:15 AM – 12:45 PM // Session II
12:45 – 2:00 PM // Lunch
2:00 – 4:00 PM // Session III
4:00 PM // Closing Reception


View last year’s event information and speaker line up.

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Event Overview


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Who Is Speaking?

  • Lauren Bitar RetailNext
  • Simon Burstein The Place London
  • Caroline Crosswell Rapha
  • Arantxa Gómez Desigual
  • Simon Mitchell Sybarite
  • Zak Normandin Dirty Lemon Beverages
  • Paul Peros Foreo
  • Darren Read Rapha
  • Jen Rubio Away
  • Ramdane Touhami Officine Universelle Buly
  • Amie Witton-Wallace Beast

Past Attendees

Past Editorial Coverage

  • Top Takeaways From WWD’s Retail 20/20 Forum: The New Store Experience 2017

    Speakers included Tom Chapman, Deborah Nicodemus and Sharmadean Reid.

  • Independents’ Day: The Place London Plants a Third Flag, in Mayfair

    Simon Burstein’s boutique concept store has opened an outpost at 59 Brook Street across from Claridge's in London.

  • WWD Retail 20/20 London: The New Store Experience

    Brand leaders gathered at London’s Wellcome Collection on June 27 to talk shop floors, customer seduction and the importance of savvy sales staff.


Event Sponsors

Sponsorship opportunities provide direct access to the most influential executives in the industry through high-profile brand visibility and interaction, plus targeted networking. Sponsorship opportunities are limited and can be highly customized to meet your marketing objectives.   For more information on sponsoring, please contact Amanda Smith at

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